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Siebel Serever Not Coming Online and SBL-OSD-02011 Process 9972 exited with error - Process exited because of a segment violation (SIGSEGV) (Doc ID 2945485.1)

Last updated on APRIL 28, 2023

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

One of the Siebel server is not coming online without any changes to environment

Error in enterprise log
ServerLog    ProcessExit    1    004d08d9642969cb:0    2023-04-04 06:55:39    SvrTaskPersist     9972     SBL-OSD-02011   Process 9972 exited with error - Process exited because of a segment violation (SIGSEGV)

Error testing tnsping DBserver
ORA-12560: TNS:protocol adapter error


The issue can be reproduced at will with the following steps:
1. No changes made to the environment.
2. Suddenly, the siebel server is not coming online

Changes

 N/A

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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