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Rest Outbound Call With Oauth access_token as Part of the Query String Gets Empty Response From External System in restoubound.log and Http-401 in Siebelapplicationcontainer_siebel_home_c_siebel_ses_internal-Stderr.log (Doc ID 2950676.1)

Last updated on MAY 23, 2023

Applies to:

Siebel CRM - Version 23.1 and later
Information in this document applies to any platform.


An outbound REST call produces a valid json request in restoutbound.log but no response is received from the external system.

In restoutbound.log :

A response message is expected in RESTOutboundBusvc.makeHTTPCall : response from outbound call

The issue can be reproduced at will with the following steps:

1. Use the sample code in New DocumentOutbound REST Call Produces an Empty Json Message : {} (Doc ID 2949709.1) to invoke an outbound REST service.
2. Confirm in restoutbound that a valid json request was build. e.g converted JSON : {"values":(....)
3. Confirm in restoutound that an empty response is seen from the external system





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