Accessing Siebel Client-Side Communications API (SCAPI) Sample Driver Files (Doc ID 2957375.1)

Last updated on FEBRUARY 20, 2024

Applies to:

Details

Siebel Client-Side Communications API (SCAPI) supports cloud-based Contact Center integration with Siebel Call Center. The new client-side SCAPI enables customers and partners to build integration between cloud-based Contact Center applications and Siebel CRM application.

The Client-Side SCAPI is available in Siebel 23.6 and onward.

In order to help customers and partners do the initial testing and validation, we provide two sample driver files:

• Sample CTI configuration file: CTI-sample.def
• Sample driver file: cticlient.js (note: this file should be copied under \applicationcontainer_external\siebelwebroot\scripts\siebel\custom)

Actions

In case customers and partners want to have access to these two sample driver files for testing and/or demonstration purpose, they should open a Service Request and ask for the POC below:

Contacts

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