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Unable To Perform Update Count For Segment In Analytics When & Is Used In Saved Segment Name And Fails With Error "An Error Occurred While Submitting The Job To Update The Counts Sax Parser Returned An Exception" (Doc ID 2963970.1)

Last updated on AUGUST 02, 2023

Applies to:

Siebel Marketing - Version[20433] and later
Information in this document applies to any platform.


In Analytics, When performing Update Count for a Segment that is saved with & in Segment Name, it fails with Error. This same behavior occurs with OBIEE 11g and 12c Versions. 


1. Login to OBIEE Application

2. Create a new Segment by selecting Target Level Contact

3. Give any Criteria Ex: First Name is equal to / is in A

4. Save the Segment with & in its name ex: latest&segment

5. Perform Update Count




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