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Business Service "Data Cleansing" Having Cache Flag = TRUE Leads To Crash On Functions CSSFieldList::IsBCField And CSSDataClnsService::SetActiveBusComp When Contact Has Address Child Integration Component Data (Doc ID 2964450.1)

Last updated on SEPTEMBER 18, 2023

Applies to:

Siebel Universal Customer Master - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


When sending inbound web service request with Contact having child Address data into Siebel UCM Workflow Process, it causes the Siebel object manager task to fail and crash.

The following callstack is generated:

3. The Siebel UCM OM task starts and runs the workflow process.

4. However, the UCM task fails with error and crashes.


Siebel application server environment was upgraded from Siebel IP13 to Siebel 20.12 version.

The same existing inbound web service calls to UCM workflows with Contact and Address data worked fine in Siebel IP13 version, but now start to crash with Siebel 20.12 version.



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