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Siebel Gateway Service Does Not Start After Monthly Patch Update Due to Exception In Registry Operation (Doc ID 2971028.1)

Last updated on OCTOBER 04, 2023

Applies to:

Siebel CRM - Version 23.7 and later
Information in this document applies to any platform.

Symptoms

After patching the environment to 23.7 version the Siebel Gateway does not start.

 

Following errors were present in \ses\applicationcontainer_internal\logs\cloudgateway.log:

023-08-16 03:24:50.549 [main] CG_LOGGER - com.siebel.opcgw.cloudgateway.CGServletContext: Exception occurred in Registry Operation
java.io.IOException: null
at com.siebel.opcgw.utils.ConnectionManager.connect(ConnectionManager.java:90) ~[Siebel.jar:?]
at com.siebel.opcgw.utils.ZKConfigOperations.<init>(ZKConfigOperations.java:35) ~[Siebel.jar:?]
at com.siebel.opcgw.cloudgateway.CGServletContext.contextInitialized(CGServletContext.java:104) [opcgw.jar:?]
at org.apache.catalina.core.StandardContext.listenerStart(Unknown Source) [catalina.jar:9.0.74]
at org.apache.catalina.core.StandardContext.startInternal(Unknown Source) [catalina.jar:9.0.74]

 

Following errors were present in \ses\gtwysrvr\log\registryupgrade.log:

6 02:59:15 INFO Siebel Gateway Registry Upgrade Starts
2023-08-16 02:59:15 INFO Install Home Path: c:\Siebel\ses Current Release: 20.12.0.0.0 Upgrade To: 23.7.0.0.0
2023-08-16 02:59:15 INFO c:\Siebel\ses\gtwysrvr exists in the Oracle Home
2023-08-16 02:59:15 INFO c:\Siebel\ses\gtwysrvr\registry exists in the Oracle Home
2023-08-16 02:59:15 INFO Checking whether the directory c:\Siebel\ses\gtwysrvr\registry\conf exists or not
2023-08-16 02:59:15 ERROR The directory c:\Siebel\ses\gtwysrvr\registry\conf does not exists. Unable to upgrade the Siebel Gateway Registry

 

NOTE: Issue occurs only when patching from a Siebel version prior to 21.4 to a Siebel version 23.7 or higher.


The issue can be reproduced at will with the following steps:
1. Stop the services.
2. Patch the SES component to 23.7
3. Start the Gateway Services.



Changes

Siebel was updated to 23.7 version.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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