Call Center Object Manager Crashing After Applying 23.8 Update In Production With Callstack "CSSWfEngine::ResumeProcess"
(Doc ID 2976523.1)
Last updated on SEPTEMBER 25, 2023
Applies to:
Siebel CRM - Version 23.8 and laterInformation in this document applies to any platform.
Symptoms
Siebel application Object Manager (Callcenter) crashes and gives Server Busy error in Production after installing 23.8 on top of the 22.11 version.
Crash File signature:
sscafwsv +0x1d886 = CSSWfEngine::ResumeProcess() +0x2036
sscafwsv +0x122fc = CSSWfEngine::DoInvokeMethod() +0xa1c
sscafwsv +0x11ec0 = CSSWfEngine::DoInvokeMethod() +0x5e0
sscfom +0x1d1cd = CSSService::InvokeMethod() +0x2cd
sscfom +0x165ff = CSSModel::TriggerCTEventsRecur() +0x167f
sscfom +0x103eb = CSSModel::TriggerCTEvents() +0x5b
SSCASWBC +0x111f28 = CSSSWEFrameMgrInternal::SetView() +0x1c8
SSCASWBC +0xfbf0d = CSSSWEFrameMgrInternal::BuildView() +0x313d
SSCASWBC +0xfc48c = CSSSWEFrameMgrInternal::BuildView() +0x6c
From CallCenter Object Manager log file"SCCObjMgr_deu":
EngInv Arg 4 0000254065093c38:0 2023-09-20 07:07:29 Input: @0*0*6*0*0*0*7*EventId7*1-1G3A89*ProcessId10*1-7MQ-BJSZ9*Sub Event32*Opportunity Screen Homepage View25*RTESupressInactiveWFerror1*Y10*Event Name13*ViewActivated6*StepId7*1-3ALS8
ObjMgrBusServiceLog FireEvent 5 0000254065093c38:0 2023-09-20 07:07:29 Decremented the reference counter and released Business Service at (2b780610)
The issue can be reproduced at will with the following steps:
1. Stopped Siebel Enterprise Services in production.
2. Applied 23.8 monthly update on top of 22.11
3. Started Siebel application services
4. While users trying to submit FS Invoice Report requests, the SCCObjMgr_deu component crashes.
Changes
Applied 23.8 on top of 22.11
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |