Siebel CRM 23.9 Installation Fails With "ERROR:: Exception occured during installation"
(Doc ID 2977386.1)
Last updated on SEPTEMBER 29, 2023
Applies to:
Siebel CRM - Version 23.8 and laterInformation in this document applies to any platform.
Symptoms
While installing 23.9 on top of 23.5, although after the installation everything seemed to be working properly (able to start the application service and log in to the application), the installation procedure reported an error:
Please refer the installActions*.log file for details at -
/refresh/siebel/ses/cfgtoollogs/oui/
Installation not completed Successfully
Reviewed /siebel/ses/cfgtoollogs/oui/ log files and found no error.
Also, checked Siebel_version.properties and Technical Support details which are referring to 23.9.0.0 SIA [2023_09]. Patch seems to be applied successfully.
#Mon Sep 18 14:05:07 COT 2023
POC_ID=35627092
SIEBEL_VERSION=23.9.0.0.0
The issue can be reproduced at will with the following steps:
1. Stop Siebel Application services ( Siebel gateway/application services and Tomcat services)
2. Apply the 23.9 update on top of the 23.5 by following Siebel Installation guide
3. At the end of installation, above stated errors were reported.
Changes
Applied 23.9 on top of 23.5
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |