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Siebel CRM 23.9 Installation Fails With "ERROR:: Exception occured during installation" (Doc ID 2977386.1)

Last updated on SEPTEMBER 29, 2023

Applies to:

Siebel CRM - Version 23.8 and later
Information in this document applies to any platform.


While installing 23.9 on top of 23.5, although after the installation everything seemed to be working properly (able to start the application service and log in to the application), the installation procedure reported an error: 

ERROR:: Exception occured during installation.
Please refer the installActions*.log file for details at -

Installation not completed Successfully

Reviewed /siebel/ses/cfgtoollogs/oui/ log files and found no error.

Also, checked and Technical Support details which are referring to SIA [2023_09]. Patch seems to be applied successfully.

#Mon Sep 18 14:05:07 COT 2023

The issue can be reproduced at will with the following steps:
1. Stop Siebel Application services ( Siebel gateway/application services and Tomcat services)
2. Apply the 23.9 update on top of the 23.5 by following Siebel Installation guide
3. At the end of installation, above stated errors were reported.


 Applied 23.9 on top of 23.5


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