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Siebel Credentials Not Working In BIPublisher And Roles Not Listed With BIP User After Implementing Siebel Security Model (Doc ID 2978425.1)

Last updated on MAY 20, 2024

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


After enabling the Siebel Security Model the following error was given when connecting with Siebel Credentials:

The server can not be used due to a configuration error, please contact the administrator. If you are the administrator, please consult BI Publisher user guide for proper configuration.


Similar error was given when connecting with BIP credentials and accessing the "Roles" section.


The following error was found in the bipublisher.log:

[2023-09-26T16:36:04.663+04:00] [bi_server1] [WARNING] [] [oracle.xdo] [tid: 32] [userId: <anonymous>] [ecid: f406cae0-6101-46e8-a0e7-928f2d754f01-00000093,0] [APP: bipublisher] [partition-name: DOMAIN] [tenant-name: GLOBAL] [SI-Key: ssi] Could not send Message.[[
Caused by: SSLException invoking https://<SiebSrvrhost>:<Portnumber >/eai_enu/start.swe?SWEExtSource=SecureWebService&SWEExtCmd=Execute&WSSOAP=1: readHandshakeRecord
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
Caused by: readHandshakeRecord


The issue can be reproduced at will with the following steps:
1. Enable Siebel Security Model.
2. Configure the webservice URL.
3. Log in with siebel credentials.


 New integration between Siebel and Oracle Analytics Publisher 6.4


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