After Updating from 23.1 to 23.8 Siebel, Getting Error: Unable To Find The Definition Of Business Service 'CSSWSUtilityService'
(Doc ID 2978976.1)
Last updated on OCTOBER 05, 2023
Applies to:Siebel CRM - Version 23.1 and later
Information in this document applies to any platform.
After patching 23.1 Siebel to 23.8, an error occurs while performing incremental migrations.
The error is observed in the Object Manager log file:
ObjMgrLog Error 1 0000000664470132:0 2023-04-25 13:24:53 (model.cpp (4330)) SBL-DAT-00227: Unable to create the Business Service 'CSSWSUtilityService'
ObjMgrSessionLog Error 1 0000000664470132:0 2023-04-25 13:24:53 Server Session: Error executing iteration 1
ObjMgrSessionLog Error 1 0000000664470132:0 2023-04-25 13:24:53 Server Session returned with the errors.
ObjMgrSessionLog Error 1 0000000664470132:0 2023-04-25 13:24:53
Error #1:Unable to create the Business Service 'CSSWSUtilityService'(SBL-DAT-00227)
Error #2:No records exist for the current query.(SBL-DAT-00468)
Also, CSSWSUtilityService is not present in S_RR_CLASS table:
The issue was related to a known product defect: BUG 33799776 - ALLOW SADMIN AFTER IRR TO PUSH NEW UPDATES WITHOUT USERS RELOGIN
The issue can be reproduced at will with the following steps:
1. Perform update from 23.1 to 23.8 Siebel
2. Attempt to perform IRR migration.
3. Error Unable to find the definition of Business Service 'CSSWSUtilityService' in either the repository or run-time tables is present in OM logs and CSSWSUtilityService is not present in S_RR_CLASS table.
Patch update from 23.1 to 23.8 Siebel.
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