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Siebel Applications Unavailable or Hung Across All Siebel Servers: SBL-DBC-00104, SBL-DBC-00111, SBL-DBC-00107, DBCLogError (Doc ID 2980268.1)

Last updated on OCTOBER 16, 2023

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When attempting to access Siebel applications, and the Siebel applications are unavailable on all Siebel Servers or hanging for current logged in users,
the following Siebel application database errors occurred across all Siebel application servers.  Here are a sample of database errors in the Siebel application logs.

ERRORS

ObjMgrLog Error 1 0000037865113ff9:0 2023-09-25 10:41:12 (oracon.cpp (3902)) SBL-DBC-00104: Error retrieving the following record from the database.
ObjMgrBusCompLog Error 1 000001e465117c14:0 2023-09-25 10:41:12 (oracon.cpp (3902)) SBL-DBC-00111: Error writing to a log.
DBCLog DBCLogError 1 0000027665111ba1:0 2023-09-25 10:41:12 OCITransCommit
ObjMgrBusCompLog Error 1 0000027665111ba1:0 2023-09-25 10:41:12 (oracon.cpp (3813)) SBL-DBC-00107: An Oracle database error has occurred.
DBCLog DBCLogError 1 0000025765114490:0 9/25/2023 10:41:11 AM OCIStmtExecute: SELECT


STEPS

1. Start the Siebel Enterprise. 
2. Access Siebel applications
3.Observe the Siebel applications are hanging or unavailable.

Changes

N/A 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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