Requests from Siebel to Kafka Server in Siebel Event Pub Sub Framework not Working, INFO "com.siebel.swsm.eventhandler.AIPacket:getDataLength Non numeric packet length"
(Doc ID 2981452.1)
Last updated on NOVEMBER 21, 2023
Applies to:
Siebel CRM - Version 23.6 and laterInformation in this document applies to any platform.
Symptoms
Requests from Siebel to Kafka Server in Siebel Event Pub Sub Framework.
Siebel Application UI, seems to hang and following INFO is seen in EventLogger.log File:
[INFO ] 2023-10-13 12:18:01.018 [Thread-19] EventLogger - com.siebel.swsm.eventhandler.AIPacket:getDataLength Non numeric packet length: ᘃ
[INFO ] 2023-10-13 12:18:01.018 [Thread-19] EventLogger - com.siebel.swsm.eventhandler.AIPacket:readPacket Length of data recvd over input stream: -1
[INFO ] 2023-10-13 12:18:01.018 [Thread-19] EventLogger - com.siebel.swsm.eventhandler.AIPacket:getDataLength Non numeric packet length: ā
[INFO ] 2023-10-13 12:18:01.018 [Thread-19] EventLogger - com.siebel.swsm.eventhandler.AIPacket:readPacket Length of data recvd over input stream: -1
[INFO ] 2023-10-13 12:18:01.018 [Thread-19] EventLogger - com.siebel.swsm.eventhandler.AIPacket:getDataLength Non numeric packet length: ␁
[INFO ] 2023-10-13 12:18:01.018 [Thread-19] EventLogger - com.siebel.swsm.eventhandler.AIPacket:readPacket Length of data recvd over input stream: -1
The issue can be reproduced at will with the following steps:
1. Follow set up steps from bookshelf, Siebel System Administration Guide -> Siebel CRM Event Publication and Subscription
2. Execute an operation to trigger the Runtime Event which invokes SendEvent Method of Business Service based on class CSSEAIEventHandler
3. Application seems to hang for a while, no additional entries found in the Object Manager Log
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |