During CRM Pub Events Subscription, Requests Are Not Processed When Object Manager Is Down
(Doc ID 2991210.1)
Last updated on JANUARY 22, 2024
Applies to:
Siebel CRM - Version 23.9 and laterInformation in this document applies to any platform.
Symptoms
When running CRM Pub Events from Kafka and performing an Object Manager restart, messages are not processed by Siebel either during or after the object Manager restart.
The issue can be reproduced at will with the following steps:
1. Send messages using console producer to the Kafka topic.
2. Notice that Siebel successfully received and processed them (reviewable in EventLogger.log).
3. Stop AI services while still sending messages to the Kafka topic.
4. Start AI.
5. Notice Siebel successfully processing messages sent while AI was stopped.
6. Stop EAIObjMgr_enu component (this component is configured in order to process messages from this topic is EAI OM).
7. Start EAIObjMgr_enu component.
8. Notice that messages sent while EAIObjMgr_enu was down are not processed.
9. Send new messages to Kafka topic.
10. Notice that the new messages after EAI OM restart are not processed by Siebel.
11. Restart AI.
12. Notice that messages during AI restart are not processed.
13. Send new messages.
14. Notice the new messages are processed.
Changes
Perform an Object Manager restart while processing CRM Pub Events
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |