Siebel Remote - Generate New Database Template (GenNewDB) Task is Failing With Error - '[ODBC Driver][Adaptive Server Anywhere]Unable to start database server' on Unix/Linux
(Doc ID 2994075.1)
Last updated on JANUARY 10, 2024
Applies to:
Siebel CRM - Version 8.1.1.10 [23021] to 15.18 [IP2015] [Release V8 to V15]Information in this document applies to any platform.
Symptoms
On a Development / Test environment, the Generate New Database Template (GenNewDB) task is ending with errors detailed below:
(Task Status = ERROR: Completed with errors.)
Extracts from the log file (GenNewDB*.log) were showing:
DBCLog DBCLogError 1 0000000665720134:0 2023-12-08 02:47:30 [Sybase][ODBC Driver][Adaptive Server Anywhere]Unable to start database server
GenericLog GenericError 1 0000000665720134:0 2023-12-08 02:47:30 SQL Message, 08001: [Siebel Database][ODBC Driver][Adaptive Server Anywhere]Unable to start database server
Trace TracingInfo 3 0000000665720134:0 2023-12-08 02:47:30 odbcconnect failed - retry in 10 seconds
GenericLog GenericError 1 0000000665720134:0 2023-12-08 02:47:40 Error creating SQL Anywhere database template file (UTLOdbcConnect DBA/siebelmobiledb).
GenericLog GenericError 1 0000000665720134:0 2023-12-08 02:47:40 Error in MainFunction (CreateDbTemplateFile)
GenericLog GenericError 1 0000000665720134:0 2023-12-08 02:47:42 (gennewdb.cpp (610) err=524292 sys=3370) SBL-GDB-00004: Error in Main function.
Attempts were made to check .odbc.ini file is correct; copying IVSE.LIC as IVODBC.LIC file; forcing the rebuild of the Dicache.dat and Dicdata.dat (followed by enterprise bounce) - but those did not help.
The steps to reproduce this in that specific environment are:
1. Start a new GenNewDB task either as a Job from Administration - Server Management > Jobs (or using srvrmgr command line > 'start task for comp gennewdb')
2. Monitor the execution of the task;
3. See that completing with above errors.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |