SSSE Calendar Event With Past Alarm Date Is Not Getting Synchronized With Siebel and Fails with "SBL-APS-52019: Alarm cannot be set for this appointment because the alarm would be in the past"
(Doc ID 3003404.1)
Last updated on APRIL 23, 2024
Applies to:
Siebel Server Sync - Microsoft Exchange Server - Version 23.5 and laterInformation in this document applies to any platform.
Symptoms
When creating a calendar event with a date in the past on Outlook 365 and trying to synchronize with Siebel it doesn't get Synchronized and the following error message is captured in the PIMSIEng log file:
SBL-APS-52019: Alarm cannot be set for this appointment because the alarm would be in the past.
Steps to reproduce the issue:
1. Login into MS Outlook 365.
2. Create a Calendar Event with date in the past.
3. Submit a PIMSI Dispatch Job to synchronize the record with Siebel.
4. Calendar Event is not getting sync as expected.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |