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Session Warning Popup "Cancel" Button Behaves Inconsistently When Siebel Session Expired With Error Message "The responsibility of GUESTCST does not allow accessing view (SBL-DAT-00329)" (Doc ID 3015945.1)

Last updated on JULY 22, 2024

Applies to:

Siebel CRM - Version 23.11 and later
Information in this document applies to any platform.

Symptoms

Session Warning Popup "Cancel" button behaves inconsistently when Siebel Session expired

 

Error Message

Back

We detected an Error which may have occurred for one or more of the following reasons:

The responsibility of user 'GUESTCST' does not allow accessing view 'Account Screen Homepage View'.(SBL-DAT-00329)

 


The issue can be reproduced at will with the following steps:
1. The Siebel session pop up message displays and the user doesn't select the "Cancel" button immediately.
2. When the User selects "Cancel" button after session timed out, control is returned to Siebel screen instead of login screen.
3. When selecting any Siebel view, user gets spinning wheel and then gets an error (SBL-DAT-00329)
4. User can no longer use Siebel and the only way to use Siebel is to either explicitly use Siebel Logout Menu option or CLOSE browser window.


Changes

 Upgrading Siebel from 16.19 to 23.11

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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