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Object Manager With CTI Enabled Crashes After Logout (Doc ID 3017716.1)

Last updated on JUNE 10, 2024

Applies to:

Siebel CTI - Version 23.6 and later
Information in this document applies to any platform.

Symptoms

After the CRM system was upgraded from 20.3 to 23.6, when CTI agents use the system, sometimes the object manager component crashes occurred. After checking crash files, it is found that there are 2 types of crashes with the following call stacks:

Call Stack 1:

 

Changes

Siebel was updated from 20.3 to 23.6

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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