Siebel Migration Application (SMA) Login Fails With "Access denied due to invalid credential or insufficient privileges" Error After Implementing OAuth For REST Inbound
(Doc ID 3023524.1)
Last updated on SEPTEMBER 03, 2024
Applies to:
Siebel CRM - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
When attempting to login to the Siebel Migration Application (SMA) post implementing OAuth for REST Inbound, the SMA login fails and the following error occurs on the SMA UI:
migration.log shows below error:
[DEBUG] 2024-05-13 14:59:03.377 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Using the Basic authentication
[DEBUG] 2024-05-13 14:59:03.381 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:IsValidUser HTTP response code: 401
[ERROR] 2024-05-13 14:59:03.381 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Unable to authenticate the User due to exception java.lang.NullPointerException
[DEBUG] 2024-05-13 14:59:03.381 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Returning Status Code 401
[ERROR] 2024-05-13 14:59:03.381 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:doPost Error in Login: 401 Unauthorized
[DEBUG] 2024-05-13 14:59:04.584 [https-jsse-nio-4443-exec-6] Migration - com.siebel.migration.server.MigrationServer:doGet Request URI: /siebel/sma/isSingleSignOn
The issue can be reproduced with the following steps:
1. Setup OAuth for REST Inbound using Doc ID: 2951362.2.
2. Make sure OAuth REST Inbound is working fine.
3. Setup Siebel Migration application (SMA) with Basic authentication and use EAI object manager with database authentication.
4. Test to see if the migration application accessible.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |