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Siebel Migration Application (SMA) Login Fails With "Access denied due to invalid credential or insufficient privileges" Error After Implementing OAuth For REST Inbound (Doc ID 3023524.1)

Last updated on SEPTEMBER 03, 2024

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When attempting to login to the Siebel Migration Application (SMA) post implementing OAuth for REST Inbound, the SMA login fails and the following error occurs on the SMA UI:

Access denied due to invalid credential or insufficient privileges.

migration.log shows below error:

[DEBUG] 2024-05-13 14:59:03.377 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Authentication Service URL: https://xxx.xxx.xx:port/siebel/v1.0/service/Authentication Service For Migration/AuthenticateUser
[DEBUG] 2024-05-13 14:59:03.377 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Using the Basic authentication
[DEBUG] 2024-05-13 14:59:03.381 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:IsValidUser HTTP response code: 401
[ERROR] 2024-05-13 14:59:03.381 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Unable to authenticate the User due to exception java.lang.NullPointerException
[DEBUG] 2024-05-13 14:59:03.381 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:IsValidUser Returning Status Code 401
[ERROR] 2024-05-13 14:59:03.381 [https-jsse-nio-4443-exec-8] Migration - com.siebel.migration.server.MigrationServer:doPost Error in Login: 401 Unauthorized
[DEBUG] 2024-05-13 14:59:04.584 [https-jsse-nio-4443-exec-6] Migration - com.siebel.migration.server.MigrationServer:doGet Request URI: /siebel/sma/isSingleSignOn

The issue can be reproduced with the following steps:

1. Setup OAuth for REST Inbound using Doc ID: 2951362.2.
2. Make sure OAuth REST Inbound is working fine.
3. Setup Siebel Migration application (SMA) with Basic authentication and use EAI object manager with database authentication.
4. Test to see if the migration application accessible.

Cause

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In this Document
Symptoms
Cause
Solution
References


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