EAI XSLT Service Call Failing With Error - 'SBL-EAI-04115: Cannot connect to the server'
(Doc ID 3025686.1)
Last updated on JUNE 05, 2024
Applies to:
Siebel CRM - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
On a Production environment, when executing a specific Workflow process - 'Catalog Outbound Workflow' that includes a call to service 'EAI XSLT Service', method 'Transform' - an error is returned in the WfProcMgr*.log:
ObjMgrLog Error 1 00000762663e14a8:0 2024-05-17 09:49:24 (httptransport.cpp (1852)) SBL-EAI-04115: Cannot connect to the server
...
ObjMgrBusServiceLog Error 1 00000762663e14a8:0 2024-05-17 09:49:24 (javabsvc.cpp (535)) SBL-EAI-04115: Cannot connect to the server
That could be replicated using these steps:
1. Trigger the execution of that specific Workflow or script that includes the 'EAI XSLT Service' call;
2. Monitor the execution and details in logs;
3. See the error returned.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |