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Siebel Native Gateway Cluster Deployment Failing In Heterogenous(Primary on AIX OS with Hardware Cluster & Node2/Node3 in Linux OS) With Submit Failed Error (Doc ID 3029624.1)

Last updated on JUNE 19, 2024

Applies to:

Siebel CRM - Version 22.12 and later
Information in this document applies to any platform.

Symptoms

Siebel native gateway cluster deployment failing in heterogeneous (Primary gateway on AIX OS with hardware cluster and Node2/Node3 on Linux OS) environment failing with submit failed error.

Error in cloudgateway.log

[ERROR] 2024-05-25 05:05:21.739 [Thread-4] CG_LOGGER - com.siebel.opcgw.cloudgateway.CGServer:  Server Listen Failed :Socket closed
[ERROR] 2024-05-25 05:05:21.740 [Thread-4] CG_LOGGER - com.siebel.opcgw.cloudgateway.CGServer:  Error : Socket closed
[ERROR] 2024-05-25 05:09:42.588 [https-jsse-nio-9011-exec-3] CG_LOGGER - com.siebel.opcgw.cloudgateway.config.BootstrapCGResource:
java.io.IOException: null
at com.siebel.opcgw.utils.ZKConfigOperations.createEphemeral(ZKConfigOperations.java:206) ~[Siebel.jar:?]
at com.siebel.opcgw.cloudgateway.config.BootstrapCGResource.registerAsService(BootstrapCGResource.java:231) ~[opcgw.jar:?]
at com.siebel.opcgw.cloudgateway.configagent.servicecluster.ServiceClusterResource.makeServicenodeCG(ServiceClusterResource.java:160) ~[opcgw.jar:?]
at com.siebel.opcgw.cloudgateway.configagent.servicecluster.ServiceClusterResource.modifyServicenode(ServiceClusterResource.java:190) ~[opcgw.jar:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_341]


Steps to replicate the issue:

1. Configure Gateway with IBM hardware cluster, refer respective vendor documentation for the steps
2. Install & Configure Siebel instance on AIX with gateway configured on hardware cluster: Installing Siebel CRM
3. Install Node2 & Node3 gateway instances on Linux: Installing Siebel CRM
4. Setup Gateway cluster profile Deploy Cluster: Configuring the Siebel Gateway Cluster

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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