Siebel Tomcat Internal Services Are Not Starting Up After Monthly Update From 23.7 To Latest Version With Error "HostConfig.deployWAR Error deploying web application archive"
(Doc ID 3037237.1)
Last updated on JULY 24, 2024
Applies to:
Siebel CRM - Version 24.5 and laterInformation in this document applies to any platform.
Symptoms
The Siebel SES tomcat services are not starting up after an update from 23.7 to 24.5
Errors from Catalina.out and Catalina_*.log file:
23-Jul-2024 15:18:39.869 SEVERE [main] org.apache.catalina.startup.HostConfig.deployWAR Error deploying web application archive [$SIEBEL_ROOT/ses/applicationcontainer_internal/webapps/siebel.war]
java.lang.IllegalStateException: Error starting child
at org.apache.catalina.core.ContainerBase.addChildInternal(Unknown Source)
at org.apache.catalina.core.ContainerBase.addChild(Unknown Source)
at org.apache.catalina.core.StandardHost.addChild(Unknown Source)
23-Jul-2024 12:36:41.200 SEVERE [main] org.apache.catalina.startup.HostConfig.deployDirectory Error deploying web application directory [$SIEBEL_ROOT/ses/applicationcontainer_internal/webapps/manager]
java.lang.IllegalStateException: Error starting child
at org.apache.catalina.core.ContainerBase.addChildInternal(Unknown Source)
at org.apache.catalina.core.ContainerBase.addChild(Unknown Source)
at org.apache.catalina.core.StandardHost.addChild(Unknown Source)
The issue can be reproduced at will with the following steps:
1. Stop all Siebel Services (Includes Siebel Apps, Tomcats and Siebel Gateway)
2. Apply 24.5 monthly update on top of 23.7
2. Once the installation completed, start Siebel gateway and its tomcat services
Changes
Installed 24.5 monthly update on top of 23.7
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |