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Siebel Upgrade Factory - Unable to Retrigger the Upgrade from the Failed Point (Doc ID 3043356.1)

Last updated on AUGUST 27, 2024

Applies to:

Siebel CRM - Version 24.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to retrigger the upgrade from the failed point using the REST API End point, nothing happens.

The issue can be reproduced at will with the following steps :


1.Perform Upgrade using the Siebel Cloud Manager (SCM) Upgrade Factory, for details refer to the documentation:
Siebel Database Upgrade > Siebel CRM Upgrade Factory
2. For this case the Upgrade execution failed at Upgphys step.
3. The issue at Upgphys stage fixed.
4.Resume the upgrade:
a. Edit the state.log file.
b. Locate the item where the Status = Error.
c. Change the status from Error to InComplete .
d. Save the changes in the state.log.
e. Retrigger the upgrade from the failed point, use the PUT request and the REST API End point below:




 

Changes

 Upgrade from Siebel 15x to Siebel 24.8 using SCM Upgrade Factory

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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