When Performing Siebel Database Upgrade From Previous Innovation Pack To 24.6 It Fails With "Unable To Connect To The Database..." During IRM Step Execution
(Doc ID 3047364.1)
Last updated on SEPTEMBER 12, 2024
Applies to:
Siebel CRM - Version 24.6 and laterInformation in this document applies to any platform.
Symptoms
When attempting to execute the IRM step as part of the Siebel Database Upgrade from previous Innovation Pack to 24.6 it intermittently fails with "Unable To Connect To The Database..." error being returned.
In the IRM_MERGE*.TXT file located under $SIEBEL_HOME\log directory the following error can be found:
CSSReposMergeEng::GetDBConnection ODBC Connect Failed for User = "SADMIN" on Datasource = "SSD default instance" Mon Aug 12 18:29:35 2024
CSSReposMergeEng::UpdateParentTimestamps Failed:- Not able to get the connection Mon Aug 12 18:29:35 2024
...
Operation aborted due to general error
CSSReposMergeEng::UpdateParentTimestamps Failed:- Not able to get the connection Mon Aug 12 18:29:35 2024
...
Operation aborted due to general error
Steps
1. Invoke the Siebel Database wizard 2. Choose Upgrade Database > Development > Upgrade Siebel Database Schema (upgrep) 3. Select the other options according to your requirements 4. Execute the database upgrade and have IRM step executed 5. IRM may fail with the above mentioned symptoms
Changes
Siebel Database Upgrade from previous Innovation Pack to 24.6
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |