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Server Busy Error Encountered After Executing Flatten Workspace Successfully And Trying to Access Siebel Application (Doc ID 3051893.1)

Last updated on OCTOBER 08, 2024

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When attempting to access Siebel application (callcenter) post running flatten workspace step successful, the application does not come up and the following error occurs on the Application User Interface (UI):

The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.

Siebel enterprise log under $SIEBEL_ROOT/siebsrvr/logs/enterprisename.siebelservername.log might show below errors:

ServerLog ProcessExit 1 0000000466fb4888:0 2024-10-01 08:33:10 PSScwObjMgr_enu 17360 SBL-OSD-01000 Process 17360 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.

Object Manger ObjMgr*.logs under $SIEBEL_ROOT/siebsrvr/logs/ will show below error:

ObjMgrLog Error 1 000000045dcb0090:0 2019-11-12 15:04:51 (model.cpp (4223)) SBL-DAT-00227: Unable to create the Business Service 'Smart Script Execution Cleanup'

 
The issue can be reproduced using below steps:

1. Run Flatten Workspace using below command from $SIEBEL_HOME/siebsrvr/bin directory:

siebdev /c tools.cfg /u <User ID> /p <password> /d ServerDataSrc /FlattenWorkspace

2. Make sure Flatten completes without any error.
3. Access Siebel application to see if it is working and login page shows up.

Cause

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In this Document
Symptoms
Cause
Solution


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