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REST Outbound Custom Java Application Fails With ORA-28040 / SBL-EAI-04117 / HTTP 500 Errors After Upgrading The Oracle Database Server From 12c to 19c (Doc ID 3052225.1)

Last updated on OCTOBER 08, 2024

Applies to:

Siebel CRM - Version 23.1 and later
Information in this document applies to any platform.

Symptoms

DB server was upgraded from 19c from 12c, some app servers are having issue with custom java application running as a container.
Siebel submits the request to upload a file via http send request and is failing with HTTP 500 error / SBL-EAI-04117 errors in the eComm log file

EAITransport EAITransportDebug 4 000002c766e0433e:0 2024-09-10 13:07:33.286437 *** HTTP response Body from Data Send request:
ObjMgrLog Error 1 000002c766e0433e:0 2024-09-10 13:07:33.286700 (httptransport.cpp (1860)) SBL-EAI-04117: HTTP Request error during 'Submitting Data SendHTTP request': 'Status code - 500'

In the JBS log file there are ORA- error as follows:

[SIEBEL ERROR]  Thread[http-nio-8080-exec-10,5,main]    [2024-09-10 09:31:54.624] [JBS] Connecting to DB
[SIEBEL ERROR]  Thread[http-nio-8080-exec-10,5,main]    [2024-09-10 09:31:54.717] [JBS] ZZ1:ORA-28040: No matching authentication protocol

Steps

1. Login to eComm object manager
2. Verify the new session goes to application server having connectivity issues for REST outbound executions
3. Try to submit a new image file that should be sent to the 3rd party application via the custom Java code
4. The above errors are observed

Changes

DB server was upgraded from 19c from 12c 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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