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Siebel Application Crash When Try Open/ Inspect Workspace Containing Repository Upgrade to 24.9 Objects (Doc ID 3056372.1)

Last updated on OCTOBER 31, 2024

Applies to:

Siebel CRM - Version 24.9 and later
Information in this document applies to any platform.

Symptoms

Crash reported when trying to open the integration workspace after applying patch and repository upgrade to 24.9 with following callstack:

- CALL STACK -
sscfjs +0x5e663 = CSSJavaScriptMechanism::ConfigGC() +0x3b903
sscfjs +0x2351e = CSSJavaScriptMechanism::ConfigGC() +0x7be
sscfel +0x1586b = CSSELIface::ForwardEvent() +0x7b
sscfel +0x1ec86 = CSSELServiceIface::OnPreInvoke() +0x116
sscfom +0x259ff = CSSService::ELEventPreInvoke() +0x6f
sscfom +0x23dd0 = CSSService::InvokeMethod() +0x270
SSCASWBC +0x1a04cd = CSSSWEBindingController::GetBindingContextForSWX() +0x231d
SSCASWBC +0x362b87 = CSSSWEComponent::PrepareDependencyForSWX() +0x27
SSCASWBC +0x3647ca = CSSSWEComponent::PrepareToExecuteSWX() +0x1a
SSCASWBC +0x3645a5 = CSSSWEComponent::ExecuteSWX() +0x65
SSCASWBC +0x364a0c = CSSSWEComponent::PostSWXExecute() +0x1dc
SSCASWBC +0x364735 = CSSSWEComponent::ExecuteSWX() +0x1f5
SSCASWBC +0x364a0c = CSSSWEComponent::PostSWXExecute() +0x1dc
SSCASWBC +0x364735 = CSSSWEComponent::ExecuteSWX() +0x1f5
SSCASWBC +0x364a0c = CSSSWEComponent::PostSWXExecute() +0x1dc
SSCASWBC +0x364735 = CSSSWEComponent::ExecuteSWX() +0x1f5
SSCASWBC +0x364a0c = CSSSWEComponent::PostSWXExecute() +0x1dc
SSCASWBC +0x364735 = CSSSWEComponent::ExecuteSWX() +0x1f5
SSCASWBC +0x364a0c = CSSSWEComponent::PostSWXExecute() +0x1dc
SSCASWBC +0x364735 = CSSSWEComponent::ExecuteSWX() +0x1f5
SSCASWBC +0x364a0c = CSSSWEComponent::PostSWXExecute() +0x1dc
SSCASWBC +0x364735 = CSSSWEComponent::ExecuteSWX() +0x1f5
SSCASWBC +0x364a0c = CSSSWEComponent::PostSWXExecute() +0x1dc
SSCASWBC +0x364735 = CSSSWEComponent::ExecuteSWX() +0x1f5
SSCASWBC +0x36442c = CSSSWEComponent::Execute() +0x2bc
SSCASWBC +0x15d394 = CSSSWEContentHandler::CS_ShowView() +0x354
SSCASWBC +0x15b6fe = CSSSWEContentHandler::ShowView() +0x43e
SSCASWBC +0x161413 = CSSSWEHtmlContentHandler::ShowViewInSWEContainer() +0x123
SSCASWBC +0x191e2a = CSSSWEHtmlPUIContentHandler::CS_LoadFrames() +0x1a
SSCASWBC +0x15b6a6 = CSSSWEContentHandler::ShowView() +0x3e6
SSCASWBC +0x32c679 = CSSSWELoginMgr::PostLogin() +0x689
SSCASWBC +0x32adfe = CSSSWELoginMgr::Login() +0xfe
SSCASWBC +0x1114b7 = CSSSWECmdProcessor::_ProcessCommand() +0xf27
SSCASWBC +0x115e39 = CSSSWECmdProcessor::ProcessCommand() +0xd59
SSCASWBC +0x1163bb = CSSSWECmdProcessor::ProcessCommand() +0x10b
SSCASWBC +0x2f685d = CSSServiceSWEIface::Request() +0x34d
SSCASWBC +0x2f8d17 = CSSServiceSWEIface::DoInvokeMethod() +0x1047
sscfom +0x23e21 = CSSService::InvokeMethod() +0x2c1
sstcsiom +0xe22e = CSSSIOMSession::ServiceInvokeMethod() +0xae
sstcsiom +0xd9e3 = CSSSIOMSession::RPCMiscService() +0xb3
sstcsiom +0x23c5 = CSSSIOMSession::HandleRPC() +0x455
sssasos +0x7c4f = CSSSISObject::HasErrors() +0x4d2f
sssasos +0x600c = CSSSISObject::HasErrors() +0x30ec
sssasos +0x19c6
sssasos +0x24a3 = CompHandleMsg() +0x593



The issue can be reproduced at will with the following steps:

1. Log in to Siebel Application
2. Press the workspace cube
3. Open workspace containing the repository upgrade objects
4. Application Object Manager crashes

Cause

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In this Document
Symptoms
Cause
Solution
References


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