My Oracle Support Banner

Siebel Cloud Manager (SCM) Certificate Stored In Keystore/TrustStore Expired And Cannot Be Updated Post Environment Migration To OCI Using SCM Deployment (Doc ID 3057101.1)

Last updated on NOVEMBER 05, 2024

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

When trying to access Siebel application hosted and deployed on Oracle Cloud Infrastructure (OCI) using Siebel Cloud Manager, the application fails to load for both Siebel Management Console (SMC) or Siebel application and below will be displayed in commonlogger.log under $SIEBEL_ROOT/ai/applicationcontainer_external/logs directory:

CommonLogger - com.siebel.integration.eairest.security.NonOMAuthenticationService:authenticateRequest Failed to authenticate with cloud gateway : Received fatal alert: certificate_required

Note: Irrespective of using Siebel On-Premises or on Cloud, the above error should indicate that there is an issue with certificate and it needs update.

The issue can be reproduced at will with the following steps:

1. Setup Siebel application on OCI using Siebel Cloud Manager (SCM) deployed using steps from Doc ID: 2828904.1
2. Make sure Siebel is working effectively and setup DBSSO adapter
3. Check if the certificates are intact and not expired. Update the certificates to see if

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.