My Oracle Support Banner

How to Keep the Original Asset Price When Modifying an Existing Asset Instead Of Having It Updated From The Price List? (Doc ID 3060215.1)

Last updated on NOVEMBER 26, 2024

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Goal

How to keep the asset price the same when modifying an existing asset?

The following test was performed:

1. Created an Order, selected a price list
2. Added a line item → the price was $80 took from the price list
3. Set manual price override for the line item for $50
4. Completed the order and executed auto-asset
5. Navigated to Accounts — Installed Assets
6. The Asset has the price set to $50.
7. Afterward, executed modify order — Price is $80 instead of $50
8. On the new order, there is no price list associated (even from the header) and the product has no price in the line items.
The same behavior is also replicable with Dynamic Pricing Enabled.


The new order has no price list associated → Price set as $0.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.