Using Email Response ‘Communications’ Screen, All Controls of TinyMCE are Disabled in Siebel 24.7
(Doc ID 3060510.1)
Last updated on DECEMBER 04, 2024
Applies to:
Siebel CRM - Version 24.7 and laterInformation in this document applies to any platform.
Symptoms
In Communications Screen all controls of TinyMCE are disabled in Siebel 24.7
Steps to reproduce:
1. Go to All Communications Screen
2. Place a cursor on any Inbound email record
3. You can see, read and scroll the email ok.
4. But all controls of the TinyMCE window (Comm Inbound Item Body Applet) are greyed out , you are not able to click on any of the controls.
Changes
TinyMCE replaced CKEditor product
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |