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Using Email Response ‘Communications’ Screen, All Controls of TinyMCE are Disabled in Siebel 24.7 (Doc ID 3060510.1)

Last updated on DECEMBER 04, 2024

Applies to:

Siebel CRM - Version 24.7 and later
Information in this document applies to any platform.

Symptoms

 In Communications Screen all controls of TinyMCE are disabled in Siebel 24.7

Steps to reproduce:

1. Go to All Communications Screen
2. Place a cursor on any Inbound email record
3. You can see, read and scroll the email ok.
4. But all controls of the TinyMCE window (Comm Inbound Item Body Applet) are greyed out , you are not able to click on any of the controls.

Changes

 TinyMCE replaced CKEditor product

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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