ADM Fails to Export SmartScript with Error: The character “0x001a” is incompatible with XML and SBL-EAI-04266: Service "EAI XML Write to File" failed with method "WriteXMLHier"
(Doc ID 3064612.1)
Last updated on DECEMBER 27, 2024
Applies to:
Siebel CRM - Version 24.2 and laterInformation in this document applies to any platform.
Symptoms
When attempting to use ADM to export a smart script
the following error occurs.
In French:
EAIFileAttachments EAIFileAttachmentDebug 5 00005c63674802c4:0 2024-12-11 11:11:25 Obtention du gestionnaire de référence de fichier, session globale par clé "FileReferenceManager"
XMLConversion XMLCnvWarning 3 00005c63674802c4:0 2024-12-11 11:11:25 Le caractère "0x001a" est incompatible avec XML
ObjMgrBusServiceLog Error 1 00005c63674802c4:0 2024-12-11 11:11:25 (eaixmlprtsvc.cpp (237)) SBL-EAI-04266: Echec du service "EAI XML Write to File" avec la méthode "WriteXMLHier" lors de la génération XML d'enregistrement dans le fichier "/produits/siebelip/ses/siebsrvr/temp/14-U9KQ67_SmartScript.xml".
ADM Event UDAGenericError 1 00005c63674802c4:0 2024-12-11 11:11:25 Echec du service "EAI XML Write to File" avec la méthode "WriteXMLHier" lors de la génération XML d'enregistrement dans le fichier "/produits/siebelip/ses/siebsrvr/temp/14-U9KQ67_SmartScript.xml".(SBL-EAI-04266)
Translated to English:
EAIFileAttachments EAIFileAttachmentDebug 5 00005c63674802c4:0 2024-12-11 11:11:25 Getting file reference manager, global session by key "FileReferenceManager"
XMLConversion XMLCnvWarning 3 00005c63674802c4:0 2024-12-11 11:11:25 Character "0x001a" is incompatible with XML
ObjMgrBusServiceLog Error 1 00005c63674802c4:0 2024-12-11 11:11:25 (eaixmlprtsvc.cpp (237)) SBL-EAI-04266: Service "EAI XML Write to File" failed with method "WriteXMLHier" while generating XML for recording in file "/produits/siebelip/ses/siebsrvr/temp/14-U9KQ67_SmartScript.xml".
ADM Event UDAGenericError 1 00005c63674802c4:0 2024-12-11 11:11:25 Service "EAI XML Write to File" failed with method "WriteXMLHier" while generating XML for recording in file "/produits/siebelip/ses/siebsrvr/temp/14-U9KQ67_SmartScript.xml".(SBL-EAI-04266)
The issue can be reproduced at will with the following steps:
Run ADM to export SmartScripts.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |