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Siebel Application Object Manager Not Loading After Upgrading from 15.15 to 24.7 With Errors SBL-DAT-00465 and SBL-DAT-00144 (Doc ID 3064947.1)

Last updated on DECEMBER 23, 2024

Applies to:

Siebel CRM - Version 23.10 and later
Information in this document applies to any platform.

Symptoms

The Siebel version upgraded from version 15.15 to 24.7 and while loading the ecommunications_rus component, the below errors were found in the ecommunications_rus object manager log.
Also the “Calendar Alarm” business component itself was missing but it was discovered that another 132 business components are missing too.

Errors from ecommunications_rus component log file:

SBL-DAT-00465: The multi-valued reference 'Calendar Alarm' refers to a non-existent business component 'Calendar Alarm' in the business definition component for 'MP1 Action'.
SBL-DAT-00144: Could not find object 'Business Component' with name 'Calendar Alarm'. This object is inactive or does not exist.

The issue can be reproduced at will with the following steps:
1. Install new version of Siebel 24.7 binaries and configure ODBC connect strings to point Siebel old 15.15 database.
2. Perform Siebel Development upgrade (UPGREP+IRM+FullPublish+Upgphys).
3. After upgrade completed, configure Gateway/Application server and Application Interface and launch Siebel eCommunication URL
4. Log files shows lot of vanilla Business Components missing

Changes

 Siebel is upgraded from 15.15 to 24.7

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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