My Oracle Support Banner

Outbound REST API Returning ISO 8601 Date Time fields Ignores Siebel User Timezone Settings (Doc ID 3065143.1)

Last updated on FEBRUARY 19, 2025

Applies to:

Siebel CRM - Version 24.3 and later
Information in this document applies to any platform.

Symptoms

An outbund REST service returning ISO dates such as 2024-07-18T08:57:17Z outputs 07/18/2024 08:57:17.

That value ignores the user's timezone.

The expected value for a user in GMT-8 would be: 07/18/2024 00:57:17.

Steps to Replicate : 

  1. Webtools, New Object Wizard -> Web Service.
  2. Import a swagger containing date or date-time elements.
  3. Have a Siebel user in GMT-8 call the outbound REST API
  4. Have the external system return ISO 8601 Date Time such as 2024-07-18T08:57:17Z

Observe the output ignores the Siebel user timezone settings.

 

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.