Updating The Customer Dashboard Via Script Is Crashing : CSSBusComp::SetFieldValue
(Doc ID 3067275.1)
Last updated on JANUARY 16, 2025
Applies to:
Siebel CRM - Version 24.5 and laterInformation in this document applies to any platform.
Symptoms
The customer is experiencing application crashes when attempting to update the Customer Dashboard via the Persistent Customer Dashboard business service method 'Update Dashboard' / 'DisplayFields' within a custom JavaScript file.
Call Stack
=======
Segmentation fault in pth_signal.pthread_kill [/usr/lib/libpthread.a] at 0x2271aa8c ($t41)
0x2271aa8c (pthread_kill+0xac) 80410014 lwz r2,0x14(r1)
pth_signal.pthread_kill(??, ??) at 0x2271aa8c
pth_signal._p_raise(??) at 0x22719e48
raise.raise(??) at 0x22162b24
_SigBusSegvIotHandler(int,int,__sigcontext*)(??, ??, ??) at 0x2090b434
buscomp.CSSBusComp::SetFieldValue(const wchar_t*,const wchar_t*,int,int,int)(??, ??, ??, ??, ??, ??) at 0x31234420
CSSCustomerDashboardService::PopulateDashboardbyId(const SSstring&,const SSstring&,int,const SSstring&,const SSstring&,int&,int)(??, ??, ??, ??, ??, ??, ??, ??) at 0x56dd06c0
CSSCustomerDashboardService::UpdateDashboard(const CCFPropertySet&,CCFPropertySet&)(??, ??, ??) at 0x56dd3d9c
CSSCustomerDashboardService::DoInvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0x56dcc938
service.CSSService::InvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0x312db7f0
CSSSWEFrameMgrInternal::InvokeServiceMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&)(??, ??, ??, ??, ??) at 0x37d205e0
CSSSWECmdProcessor::InvokeMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&)(??, ??, ??, ??, ??) at 0x37de7c30
CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo*&)(0x1, 0x3854dd24, 0x0, 0x7) at 0x37de4114
cmdprcsr.CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*,CSSSWEGenericResponse*,WWEReqModInfo*&,WWECbInfo*&)(??, ??, ??, ??, ??) at 0x37deeea8
cmdprcsr.CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*,CSSSWEHttpResponse*,WWECbInfo*&)(??, ??, ??, ??) at 0x37dedf70
CSSServiceSWEIface::Request(CSSSWEReqRec*,CSSSWEResponseRec*)(??, ??, ??) at 0x3830835c
CSSServiceSWEIface::DoInvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0x383041d8
service.CSSService::InvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0x312db7f0
CSSSIOMSession::ServiceInvokeMethod(unsigned long,const wchar_t*,const wchar_t*,SSstring&)(??, ??, ??, ??, ??) at 0x3111275c
CSSSIOMSession::RPCMiscService(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*)(??, ??, ??, ??, ??, ??) at 0x3110a3c0
CSSSIOMSession::HandleRPC(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*)(??, ??, ??, ??, ??, ??, ??, ??) at 0x31101208
CSSClient::HandleOMRPC(CSSClientReq*)(??, ??) at 0x310c7130
CSSClient::HandleRequest(CSSClientReq*)(??, ??) at 0x310c06d0
_HandleMsg(CSSClient*,CSSClientReq*)(??, ??) at 0x310ba690
SOMMTServer::SessionHandleMsg(smiSisReq*)(??, ??) at 0x310bb3b4
smimtsrv.smiMainThread::CompSessionHandleMsg(smiSisReq*)(??, ??) at 0x1001355c
_smiMessageQ::ProcessMessage(_smiMsgQItem*,long,int)(??, ??, ??, ??) at 0x10048e5c
_smiMessageQ::ProcessRequest(void*,void*,void*&)(??, ??, ??) at 0x10045050
_smiWorkQueue::WorkerTask(void*)(??) at 0x100324c8
SmiThrdEntryFunc(void*)(??) at 0x1003fed8
OSDThreadStart(void*)(??) at 0x2092442c
=======
Segmentation fault in pth_signal.pthread_kill [/usr/lib/libpthread.a] at 0x2271aa8c ($t41)
0x2271aa8c (pthread_kill+0xac) 80410014 lwz r2,0x14(r1)
pth_signal.pthread_kill(??, ??) at 0x2271aa8c
pth_signal._p_raise(??) at 0x22719e48
raise.raise(??) at 0x22162b24
_SigBusSegvIotHandler(int,int,__sigcontext*)(??, ??, ??) at 0x2090b434
buscomp.CSSBusComp::SetFieldValue(const wchar_t*,const wchar_t*,int,int,int)(??, ??, ??, ??, ??, ??) at 0x31234420
CSSCustomerDashboardService::PopulateDashboardbyId(const SSstring&,const SSstring&,int,const SSstring&,const SSstring&,int&,int)(??, ??, ??, ??, ??, ??, ??, ??) at 0x56dd06c0
CSSCustomerDashboardService::UpdateDashboard(const CCFPropertySet&,CCFPropertySet&)(??, ??, ??) at 0x56dd3d9c
CSSCustomerDashboardService::DoInvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0x56dcc938
service.CSSService::InvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0x312db7f0
CSSSWEFrameMgrInternal::InvokeServiceMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&)(??, ??, ??, ??, ??) at 0x37d205e0
CSSSWECmdProcessor::InvokeMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&)(??, ??, ??, ??, ??) at 0x37de7c30
CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo*&)(0x1, 0x3854dd24, 0x0, 0x7) at 0x37de4114
cmdprcsr.CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*,CSSSWEGenericResponse*,WWEReqModInfo*&,WWECbInfo*&)(??, ??, ??, ??, ??) at 0x37deeea8
cmdprcsr.CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*,CSSSWEHttpResponse*,WWECbInfo*&)(??, ??, ??, ??) at 0x37dedf70
CSSServiceSWEIface::Request(CSSSWEReqRec*,CSSSWEResponseRec*)(??, ??, ??) at 0x3830835c
CSSServiceSWEIface::DoInvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0x383041d8
service.CSSService::InvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0x312db7f0
CSSSIOMSession::ServiceInvokeMethod(unsigned long,const wchar_t*,const wchar_t*,SSstring&)(??, ??, ??, ??, ??) at 0x3111275c
CSSSIOMSession::RPCMiscService(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*)(??, ??, ??, ??, ??, ??) at 0x3110a3c0
CSSSIOMSession::HandleRPC(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*)(??, ??, ??, ??, ??, ??, ??, ??) at 0x31101208
CSSClient::HandleOMRPC(CSSClientReq*)(??, ??) at 0x310c7130
CSSClient::HandleRequest(CSSClientReq*)(??, ??) at 0x310c06d0
_HandleMsg(CSSClient*,CSSClientReq*)(??, ??) at 0x310ba690
SOMMTServer::SessionHandleMsg(smiSisReq*)(??, ??) at 0x310bb3b4
smimtsrv.smiMainThread::CompSessionHandleMsg(smiSisReq*)(??, ??) at 0x1001355c
_smiMessageQ::ProcessMessage(_smiMsgQItem*,long,int)(??, ??, ??, ??) at 0x10048e5c
_smiMessageQ::ProcessRequest(void*,void*,void*&)(??, ??, ??) at 0x10045050
_smiWorkQueue::WorkerTask(void*)(??) at 0x100324c8
SmiThrdEntryFunc(void*)(??) at 0x1003fed8
OSDThreadStart(void*)(??) at 0x2092442c
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |