Orders Are Created/updated By Anonymous (GUESTCRM) User Instead Of Source User
(Doc ID 3072093.1)
Last updated on FEBRUARY 19, 2025
Applies to:
Siebel CRM - Version 24.10 and laterInformation in this document applies to any platform.
Symptoms
Orders are created/updated by Anonymous( GUESTCRM) user instead of source user.
Built inbound REST Service and the functionality of the service is orders needs to be revised/updated and provided the service to external system (CUSTOMUSER).
Whenever order has been revised it can see the last updated by is Anonymous user (GUESTCRM) instead of (CUSTOMUSER) in the application.
The issue can be reproduced at will with the following steps:
1. Built inbound rest service and the functionality of the service is orders needs to be revised/updated and provided the service to external system(CUSTOMUSER).
2. Whenever order has been revised it can see the last updated by is Anonymous user (GUESTCRM) instead of (CUSTOMUSER) in the application.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |