Send Method in EAI JMS Transport Business Service Failed With Error "authentication failed" Using Tbico
(Doc ID 3073244.1)
Last updated on FEBRUARY 26, 2025
Applies to:
Siebel CRM - Version 20.6 and laterInformation in this document applies to any platform.
Symptoms
Customer is trying to setup EAI JMS transport from Siebel to Tbico using Doc ID 2332726.2. Once the setup is done they invoked Send method under EAI JMS Transport business service from BS simulator but it failed with below error
Object manager log:
ObjMgrBusServiceLog Error 1 0000144667b546f4:0 2025-02-19 17:25:39 (jmsbsvc.cpp (381)) SBL-EAI-05103: A JMS exception occurred in EAI JMS Transport: 'Exception: javax.jms.JMSSecurityException: authentication failed; Message: authentication failed'.
JMS.log
[SIEBEL ERROR] Thread[http-nio-9012-exec-7,5,main] [5:25:39.765 PM Wed Feb 19: ] Error invoking Send --
SiebelJMSException errorSubtype=CREATING_CONNECTION (wrapped exception = javax.jms.JMSSecurityException: authentication failed)
[SIEBEL ERROR] Thread[http-nio-9012-exec-7,5,main] [5:25:39.766 PM Wed Feb 19: ] Threw SiebelBusinessServiceException with
ErrorCode = JMS_EXCEPTION
ErrorMessage = Exception: javax.jms.JMSSecurityException: authentication failed; Message: authentication failed
StackTrace = javax.jms.JMSSecurityException: authentication failed
The issue can be reproduced at will with the following steps:
1. Setup EAI JMS Transport using Doc ID 2332726.2
2. Navigate to BS simulator
3. Trigger Business Service 'EAI JMS Transport' invoke method 'Send' from BS simulator
Changes
Try to setup EAI JMS transport from Siebel to Tbico using Doc ID 2332726.2
Cause
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In this Document
| Symptoms |
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| Cause |
| Solution |
| References |