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"Server doesn't support the authentication" Error Throw by ESD Module After Enabling SMTP Authentication (Doc ID 3076336.1)

Last updated on MARCH 18, 2025

Applies to:

Siebel Marketing - Version 24.3 and later
Information in this document applies to any platform.

Symptoms

 After installing Email Marketing Server version 24.10 and enabling SMTP authentication, ESD was not sending expected email when launching a campaign.
ESD log showed erros as follows:

Changes

 New EMS version was installed and SMTP authentication was enabled for ESD.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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