"Server doesn't support the authentication" Error Throw by ESD Module After Enabling SMTP Authentication
(Doc ID 3076336.1)
Last updated on MARCH 18, 2025
Applies to:
Siebel Marketing - Version 24.3 and laterInformation in this document applies to any platform.
Symptoms
After installing Email Marketing Server version 24.10 and enabling SMTP authentication, ESD was not sending expected email when launching a campaign.
ESD log showed erros as follows:
Changes
New EMS version was installed and SMTP authentication was enabled for ESD.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |