Product Customization Is Removing The Child Products In Siebel (Doc ID 3078983.1)

Last updated on APRIL 03, 2025

Applies to:

Symptoms

On click of "Customize" button on selected Root Product and changing the quantity of child line item able to see child line item getting removed.

STEPS 
----------

1. Login to the application -> Site map -> Go to Quote Screen, click on the Quote Screen Tab
2. Create new Quote record and drill down on the "Quote Id" to "Quote Detail View"
3. From the below applet i.e. "Quote Item List Applet" ,Click on the "+" button and add the "Root_Product" and below is the structure.

          Product               Quantity

1       Root_Product         1
1.1    Planning                4
1.1.1 Plan_A                  2
1.2.2 Plan_B                  11

4) Click on the"Customize" button in the Configurator view Change the "Planning" Qty from 4 to 10 and click on the "Done" button able see the below i.e "Plan_A" and "Plan_B" are missing.

         Product                Quantity

1.    Root_Product           1
1.1  Planning                  10

5) Now, again click on the "Customize" button and click on the "Done" button with no changes, as done earlier, and you will be able to see the "Plan_A" and "Plan_B" products again.

         Product               Quantity                

1       Root_Product        1
1.1    Planning               10
1.1.1 Plan_A                  2
1.2.2 Plan_B                  11

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.