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Receiving The Error: "javax.xml.soap.SOAPException: Message send failed: Read timed out after 120sec" When Calling The Siebel Inbound Webservice (Doc ID 3080453.1)

Last updated on APRIL 07, 2025

Applies to:

Siebel CRM - Version 24.11 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR:
▬▬▬▬▬▬▬▬▬▬▬
When attempting to invoke a Siebel inbound web service from the SOAP UI tool to Siebel to perform an update on a record, the request fails, and the following error is encountered:

Error Messages:

SOAP UI Error Message:

   Unable to invoke endpoint URI https://<Host>:port/siebel/app/eai_anon/enu?SWEExtSource=SecureWebService&SWEExtCmd=Execute successfully due to: javax.xml.soap.SOAPException: Message send failed: Read timed out after 120sec

 

EAIObjMgr_enu_0012_12345.log:

   Error occurred while login for user : GUESTCST The username or password you have entered is not correct. Enter your username and password again.(SBL-DAT-00569)

 

EAI.log:

  [DEBUG] 2025-03-19 01:23:46.454 [https-jsse-nio-9112-exec-5 : BD867CECBB514FE2A3620F8E2A167DCF] EAI - Unable to call Web Engine Interface service : <com.siebel.om.sisnapi.RequestException>
  <Error>
  <ErrorCode>8716605</ErrorCode>
  <ErrMsg>OMRPC Request 205 on connection 1b00026 was abandoned after 86400001 ms because it timed out.(SBL-JCA-00317)</ErrMsg>
  </Error>
  </com.siebel.om.sisnapi.RequestException> OMRPC Request 205 on connection 1b00026 was abandoned after 86400001 ms because it timed out.(SBL-JCA-00317)
                   com.siebel.data.SiebelException: OMRPC Request 205 on connection 1b00026 was abandoned after 86400001 ms because it timed out.(SBL-JCA-00317)


STEPS:
▬▬▬▬
The issue can be reproduced by following the steps outlined below:

 ★ Launch the SOAP UI Tool and import the issue reported WSDL file.

 ★ Populate the request payload with valid data.

 ★ Trigger (click on the 'Run' button) the Web Service Request to send the data to Siebel.

Cause

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In this Document
Symptoms
 Error Messages:
 EAIObjMgr_enu_0012_12345.log:
  
Cause
Solution


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