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How To Analyze the FDR Output (Doc ID 473939.1)

Last updated on JANUARY 27, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


The document is a collation of all the steps needed to analyze the FDR.

This document will go through all the phases that are required for a complete output of a FDR.

It will deal with the identification of the FDR, processing the FDR, understanding the FDR data and more information related to the FDR.


This is applicable for older Siebel versions too, such as IP2013, IP2014, IP2015 and IP2016.

This document is informational and intended for any user.

However, due to the technical nature of the document certain steps and actions/triggers may need to be performed by system admins or technical staff.


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In this Document
 Description of FDR and the process
 How to identify the correct FDR File
 How to process a binary FDR file into .csv format and identify the crashing thread
 • Identification
 • Using the sarmanalyzer
 • View using Excel
 How to flush the FDR buffer into an output file
 1) Identify the task you want to generate the dump for.
 2) Flush the FDR buffer to disk.
 3) Identify the correct OS thread id for your task.
 How to understand what happened prior to the crash by reviewing the FDR entries
 Example of a FDR case
 Diagram of the interaction between the Siebel elements
 • Steps to cause the failure:
 • Analysis of the FDR example output
 • Discovery made withe the help of the FDR file
 Where to go for more information
 Siebel CRM Community

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