WebLogic servers hang without Exceptions in the logs (Doc ID 474610.1)

Last updated on MARCH 13, 2017

Applies to:

Siebel Comm Self-Service Manager - Version 5.1 and later
Information in this document applies to any platform.
Area(s):Siebel.Self-Service.Self-Service Generic
Release(s):Siebel Self-Service
Database(s):Incomplete
App Server OS(s):GENERIC (All Platforms)
Latest release tested against:Siebel Self-Service


Symptoms

The server hangs with no Exceptions, low cpu usage, and large number of connections in close_wait status. Killing one of the Two servers hung allows the other one to recover. Only occurs when customer uses WebLogic Plugin to act as a load balancer to round-robin requests across Application servers.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms