Email Notification Job Does not Send Email (Doc ID 475091.1)

Last updated on JUNE 21, 2017

Applies to:

Siebel Comm Self-Service Manager - Version 5.1 and later
Information in this document applies to any platform.
Area(s):eaDirect/BillDirect/eStatement Mgr
Release(s):V4 (Siebel Self-Service)
Database(s):All Supported Databases
App Server OS(s):All Supported Platforms
Latest release tested against:V4 (Siebel Self-Service)
Keywords:Q103838, email not sent input stream MGR0017 C++

This document was previously published as Siebel FAQ 553.

************Currency Check 22-June-2017************

Symptoms

Email Notification Job Does not Send Email.

User is running email notification job on eaDirect 4.x with Websphere 5.x. It fails with the following error messages and no email is generated. The data file in in the proper dir with the proper permissions and statements can be viewed.

/151.165.4.232 SCH0011 Job instance: 2,055;
Starting task: MailNotificationTask; order: 2 Tue Aug 03 17:27:56 EDT 2004
51.165.4.232 MNS0001 created and starting...
Tue Aug 03 17:27:58 EDT 2004
MGR0017 C++ code threw an exception:
javax.ejb.EJBException: Exception occurred while trying to access the input stream:
javax.ejb.CreateException: Datasource not found
at com.edocs.services.application.IDataSourceFactory.create(IDataSourceFactory.java:76)
at com.edocs.services.merger.cc.CCMerger.getInputStream(CCMerger.java:357)
at com.edocs.services.merger.cc.CCMerger.getRawDocument(CCMerger.java:218)
at com.edocs.services.merger.batchcc.BatchCCMerger.getRawDocument(BatchCCMerger.java:83)
at com.edocs.services.merger.cc.CCMerger.getDocument(CCMerger.java:186)
at com.edocs.services.merger.batchcc.BatchCCMerger.getDocument(BatchCCMerger.java:49)
at com.edocs.services.merger.EJSRemoteStatefulIMerger_0b4267b4.getDocument(Unknown Source)
at com.edocs.services.merger._IMerger_Stub.getDocument(UnknownSource)
at com.edocs.tasks.mns.MailHandler.run(MailHandler.java:122)
at com.edocs.threads.ThreadPoolWorker.runIt(ThreadPoolWorker.java:95)
at com.edocs.threads.ThreadPoolWorker.runWork(ThreadPoolWorker.java:86)
at com.edocs.threads.ThreadPoolWorker.access$000(ThreadPoolWorker.java:5)
at com.edocs.threads.ThreadPoolWorker$1.run(ThreadPoolWorker.java:27)
at java.lang.Thread.run(Thread.java:479)
at com.edocs.services.merger.cc.CCMerger.getInputStream(CCMerger.java:384)
at com.edocs.services.merger.cc.CCMerger.getRawDocument(CCMerger.java:218)
at com.edocs.services.merger.batchcc.BatchCCMerger.getRawDocument(BatchCCMerger.java:83)
at

exception caught: java.rmi.ServerException: RemoteException occurred in server thread;
nested exception is: java.rmi.RemoteException: ; nested
exception is: javax.ejb.EJBException: Unable to access the input stream
for ddn [] and docid [ivn-1564/po-2770877/bc-7191/pc-4/dd-20040723].
Please make sure the original data file for this document is still accessible.
java.rmi.RemoteException: ; nested exception is:
javax.ejb.EJBException: Unable to access the input stream
for ddn [] and docid [ivn-1564/po-2770877/bc-7191/pc-4/dd-20040723].
Please make sure the original data file for this document is still accessible.
javax.ejb.EJBException: Unable to access the input stream
for ddn and docid [ivn-1564/po-2770877/bc-7191/pc-4/dd-20040723].
Please make sure the original data file for this document is still
accessible. <>

Cause

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