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How Advanced Templates and Recipient Groups are used in Outbound Communications Requests (Doc ID 475353.1)

Last updated on JANUARY 13, 2020

Applies to:

Siebel eCommunications eMail Response - Version 7.0.4 SIS [14068] and later
Siebel Email Response - Version 7.0.4 [14068] and later
Information in this document applies to any platform.


The purpose of this document is to provide you with a basic understanding of how the Outbound Communications Manager uses Advanced Templates and Recipient Groups when creating and submitting Outbound Communication Requests. The information contained in this document applies both to manual outbound communication requests submitted from the user interface (UI) and communication requests launched automatically in workflows and scripts. This document will focus on the Create and Submit Request [CreateRequest] method of the Outbound Communications Manager business service.


This document is informational and intended for any user.


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In this Document
 Recipient Groups
 Testing the Recipient Group/Template combination for an outbound request
 Input Arguments used by the CreateRequest Method

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