How Advanced Templates and Recipient Groups are used in Outbound Communications Requests
(Doc ID 475353.1)
Last updated on APRIL 01, 2024
Applies to:
Siebel eCommunications eMail Response - Version 7.0.4 SIS [14068] and later Siebel Email Response - Version 7.0.4 [14068] and later Information in this document applies to any platform.
Purpose
The purpose of this document is to provide you with a basic understanding of how the Outbound Communications Manager uses Advanced Templates and Recipient Groups when creating and submitting Outbound Communication Requests. The information contained in this document applies both to manual outbound communication requests submitted from the user interface (UI) and communication requests launched automatically in workflows and scripts. This document will focus on the Create and Submit Request [CreateRequest] method of the Outbound Communications Manager business service.
Scope
This document is informational and intended for any user.
Details
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