My Oracle Support Banner

How To Troubleshoot Internet Explorer Hangs (Doc ID 477510.1)

Last updated on JANUARY 12, 2020

Applies to:

Siebel System Software - Version 7.0.4 [14068] and later
Siebel CRM - Version 7.0.4 [14068] and later
Information in this document applies to any platform.

Purpose

How To Troubleshoot Internet Explorer Hangs.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 Symptom or Error Message
 I. Cursor Remains as an Hourglass
 II. Java Script Errors
 Server Task Status
 Cause
 Diagnostic Steps
 I. Environment Verification
 II. Environment Issues
 III. Siebel Maintenance Releases, Fix Packs and Quick Fixes
 IV. Investigating a Reproducible IE Hang
 V. Investigating a Non Reproducible IE Hang
 VI. Using Microsoft Script Debugger
 Solution
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.