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How to troubleshoot Siebel component crashes on Microsoft Windows (Doc ID 477511.1)

Last updated on JULY 23, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Microsoft Windows x64 (64-bit)

Purpose

This is applicable for older Siebel versions too, such as IP2013, IP2014, IP2015 and IP2016.

This document provides the steps  to troubleshoot Siebel component crashes on Microsoft Windows.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Symptom or Error Message
 I. Enterprise Server Log File
 II. Crash*.txt Files
 III. Component Log Files
 IV. Siebel Flight Data Recorder (FDR) Files
 Cause
 Diagnostic Steps
 I. Environment Verification
 II. Environment Issues
 III. Siebel CRM Update Guides and Release Notes
 IV. Identifying Call Stacks
 V. Obtaining a Reproducible Test Case
 VI. Gathering Dump Files
 Solution
References

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