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How to troubleshoot Siebel component crashes on Microsoft Windows (Doc ID 477511.1)

Last updated on MARCH 13, 2018

Applies to:

Siebel System Software - Version 7.5.2 SIA [15051] and later
Siebel CRM - Version 7.5.2 SIA [15051] and later
Generic Windows

Purpose

This document provides the steps  to troubleshoot Siebel component crashes on Microsoft Windows.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Symptom or Error Message
 I. Enterprise Server Log File
 II. Crash*.txt Files
 III. Component Log Files
 IV. Siebel Flight Data Recorder (FDR) Files
 Cause
 Diagnostic Steps
 I. Environment Verification
 II. Environment Issues
 III. Siebel Maintenance Releases and Fix Packs
 IV. Identifying Call Stacks
 V. Obtaining a Reproducible Test Case
 VI. Gathering Dump Files
 Solution
References

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