How Assignment Manager, Rule Group, and Server Key Mapping Interact
(Doc ID 477570.1)
Last updated on MAY 22, 2023
Applies to:Siebel Assignment Manager - Version 7.0.4  and later
Information in this document applies to any platform.
Area(s):Assignment Manager / Territory Assignment
Release(s):V7 (Enterprise), V7 (Professional), V7 (MidMarket), V8.0 and above
Database(s):All Supported Databases
App Server OS(s):All Supported Platforms
Latest release tested against:V7 (Enterprise)
Keywords:assignment manager, rule group, server key, map, maps, mapping, key based, AsgnSrvr
This document was previously published as Siebel Technical Note 641.
Starting with Siebel applications version 7.5, the following functionalities have been added to Assignment Manager:
- Rule Groups
- Server Key Mapping
These functionalities generally work together, although you can use rule groups alone to functionally split the rules into groups for administrative purpose.
The purpose of this technical note is to provide an overview of this functionality and the expected behavior for the different assignment components (Assignment Manager, Batch Assignment and Workflow Monitor Agent). Refer to Siebel Bookshelf version 8.1 > Siebel Assignment Manager Administration Guide for further information. Customers on Siebel 7.5 should refer to Siebel Bookshelf version 7.5.3 > Siebel Assignment Manager Administration Guide.
This document is informational and intended for any user.
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In this Document
|Invoking Assignment Manager with Scripting or a Workflow Process|
|Batch Assignment Component (AsgnBatch)|
|Workflow Monitor Agent and Dynamic Assignment|