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Diagnosing Transaction Backlog and Growing Number of Records in the S_DOCK_TXN_LOG Table (Doc ID 477816.1)

Last updated on JUNE 21, 2023

Applies to:

Siebel Remote - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


This document provides the troubleshooting steps to diagnose transaction backlog and growing number of records in the S_DOCK_TXN_LOG table.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Symptom or Error Message
 Diagnostic Steps and Solutions
 1. Verify That the Transaction Processor and Transaction Router Tasks Are Running
 2. Confirm That Transaction Processor Is Processing Transactions
 3. Verify There Are No Obsolete Transaction Processors
 4. Confirm Mobile Web Client Folders, Responsibilities, and Positions
 5. Check for Orphaned Transactions
 6. Verify That All Inactive Mobile Users Have an End Date Set
 7. Check the Performance of Transaction Router
 8. Check for Recent Changes to Position Hierarchy, Territory Realignments, or Large EIM Loads
 9. Siebel Remote Administration Reports
 10. If Further Assistance Is Required, Log a Service Request to Oracle Technical Support

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