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Common Character Sets Found in Internet Emails (Doc ID 477967.1)

Last updated on JANUARY 12, 2020

Applies to:

Information in this document applies to any platform.
Area(s):Communications Server and Email Response


This technical note describes the most common character sets that are used in email messages, and summarizes how the encoding of character sets is expressed in the Multipurpose Internet Mail Extensions (MIME) headers of message body parts. It is intended to assist Siebel system administrators in diagnosing issues when unexpected characters appear in emails are processed by Siebel Email Response, and to help you understand how email messages are transmitted in various languages and their alphabets.


This document is informational and intended for any user.


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