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How To Troubleshoot Hangs on UNIX Systems in Siebel Environments (Doc ID 478027.1)

Last updated on DECEMBER 18, 2019

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Generic UNIX

Purpose

This troubleshooting steps guide provides you with information about how to determine whether you are encountering a hang and how to investigate to find or narrow down the cause of the hang. If you are unable to resolve the hang, this document provides you with detailed steps on what information is required by Siebel Technical Support.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Symptom or Error Message
 User Interface
 Stats.swe Page
 Commands
 Cause
 Diagnostic Steps
 Environment Verification
 Siebel Maintenance Releases, Fix Packs, and Quick Fixes
 Investigating a Reproducible Hang
 Investigating a Non-Reproducible Hang
 Solution
References

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