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Error SBL-SSM-00006: Error while sending message to server (Doc ID 478831.1)

Last updated on AUGUST 19, 2022

Applies to:

Siebel System Software - Version 7.8.2 [19213] and later
Generic (Platform Independent)

Purpose

This document is intended to provide cause and corrective action related to the Siebel Error Message SBL-SSM-00006: Error while sending message to server.

The document will provide the steps to be taken once the error has been confirmed in order to correct the issue/behavior.

Scope

This document is informational and intended for any user.

However, certain steps may need to be reviewed by system admins or application admins in order to make sure a correct implementation is made.

Details

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In this Document
Purpose
Scope
Details
 Explanation
 1. Incorrect SWSE information
 2. Object Manager not running
 3. Incorrect parameters for Object Manager
 4. External authentication
 5. Web Server Network does not contain a Default Gateway IP Address
 6. Anonymous browsing
 7. Web Server Disk issues
 Corrective Action
 1. Connect string details in eapps.cfg
 2. Ensure OMs are started accordingly
 3. Parameter verification and change (if needed)
 4. External authentication
 5. Default Gateway value
 6. Anonymous User account check
 7. Disk check
References

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