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Error "System Preference '<?>' Is Not Defined SBL-DAT-00191" with System Preference and Runtime Events on Local Database (Doc ID 479501.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel CRM - Version SIA [15058] and later
Information in this document applies to any platform.


It was reported that users were getting an error while starting their mobile clients.

This error is due to the fact that a runtime event was set up to be executed when the user logs into the application. The runtime event is set up to get a System Preference value and assign it to a profile attribute. That System Preference is not located in the local db and when the runtime event gets executed, the System Preference is not found, and this error message is shown.

System Preference:
"CompanyStckMgmt_<Organization Id>"

The runtime event was as follows:
SystemPreference("CompanyStckMgmt_" + GetProfileAttr('Organization id')).

Question was posed - when the system preference does not exist, is there any way to catch this error and prevent it from being shown to the local database users?


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