Error "System Preference '<?>' Is Not Defined SBL-DAT-00191" with System Preference and Runtime Events on Local Database (Doc ID 479501.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Siebel CRM - Version 7.5.2.7 SIA [15058] and later
Information in this document applies to any platform.


Symptoms

It was reported that users were getting an error while starting their mobile clients.

"System preference '<?>' is not defined.(SBL-DAT-00191)".


This error is due to the fact that a runtime event was set up to be executed when the user logs into the application. The runtime event is set up to get a System Preference value and assign it to a profile attribute. That System Preference is not located in the local db and when the runtime event gets executed, the System Preference is not found, and this error message is shown.

Example:
System Preference:
"CompanyStckMgmt_<Organization Id>"

The runtime event was as follows:
SystemPreference("CompanyStckMgmt_" + GetProfileAttr('Organization id')).

Question was posed - when the system preference does not exist, is there any way to catch this error and prevent it from being shown to the local database users?

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms